FQA

shipping information

 

We offer FREE SHIPPING* on all orders within the EUROPE  via DHL. Shipping is free for all international orders too. Orders usually ship between 1-3 days.

 

Returns & exchanges

 

RETURN POLICY

We understand it can be difficult to order clothing online so to make it safe for you, we offer a 30 day - 100% money back guarantee. Simply ship us back your item within 30 days and we will refund your account 100%.

 

Returns – Retail Orders

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@babyalpacasale.com

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

EXCHANGE POLICY

 

We are happy to accept exchanges on any item we sell. Simply ship the item back and send us an email letting us know which item you would like to replace it with. Any pricing difference will either be refunded or added to your account.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@babyalpacasale.com and send your item to:

  • Yuliett Castro Buitron
  • Germans Sant Gabriel 20-5-2
  • Valls-Tarragona-Spain

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping Returns

To return your product, you should mail your product to: Baby Alpaca Sale: Returns & Exchanges, Germans Sant Gabriel 20-5-2 Valls Spain. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

GET IN TOUCH

Email us info@babyalpacasale.com , call us +34 619 292 489 or drop us a letter (do people still do that?) at Germans Sant Gabriel 20-5-2 Valls Spain.

 

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