FQA

FREE SHIPPING

SHIPPING

Standard Shipping free for orders around the world

We can ship to virtually any address in the world.

We offer 2 choices of shipping your Peruvian products:

  • Standart shipping: FREE and Reliable but not very fast. Shipping time 1-2 weeks (Europe) and 2-8 weeks (USA/AUSTRALIA/CANADA/UK)
  • DHL Express Shipping: This is our most used shipping method. It combines fast shipping and reasonable pricing $9.99. Estimated shipping time is 2- 5 working days.  

Taxes International Orders ( outsise Europe)

Please note that we do not cover any import taxes, duties and fees for orders outside Europe. If you are unsure, please inquire about shipping to your specific country, or check with your local authorities. For international returns, the customer is responsible for return shipping and any customs fees, taxes or other costs that arise from returning the product to us.

 

EXCHANGES & RETURNS

We are now offering a 30 day money back option. If for any reason you are not happy with your product you can contact us to return or exchange your item within 30 days of delivery. ** This does not apply to sale items.

If the contents of the parcel arrive damaged and you wish to return them please let us know as soon as possible. We will ask you to return the goods to the address below and will be happy to replace them

Please return goods to:

Yuliett Castro

Germans Sant Gabriel 20-5-1

43800 Valls

Tarragona Spain

 

Please after sent the return products , please send a email with the tracktrace code.

If you would like to cancel an order please contact us within 12 hours. For all exchanges please email info@babyalpacasale.com

 

Delivery time

 

DELIVERY TIME

 

Tracking Your Order

We will regularly keep you updated on the progress of your order by email.

Europe & International delivery

You will receive an email to let you know when your order has been dispatched. If you provided us with a mobile number, you will also receive updates on the status of most orders by whatsapp – including a message on the day of delivery to let you know your order is on its way (some exceptions apply).

 

Customs and import taxes

Taxes International Orders ( outsise Europe)

Please note that we do not cover any import taxes, duties and fees for orders outside Europe. If you are unsure, please inquire about shipping to your specific country, or check with your local authorities. For international returns, the customer is responsible for return shipping and any customs fees, taxes or other costs that arise from returning the product to us.

P.s.

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

TAX FREE in Europe...orders send to any Europe country is TAX FREE sins our warehous is in Spain located.

Wij maken gebruik van cookies om onze website te verbeteren, om het verkeer op de website te analyseren, om de website naar behoren te laten werken en voor de koppeling met social media. Door op Ja te klikken, geef je toestemming voor het plaatsen van alle cookies zoals omschreven in onze privacy- en cookieverklaring.