SHIPPING + RETURNS

Orders are shipped Monday til friday from Tarragona Spain. Please note that we personally make, package and ship your order. We try our best to have our pieces in stock so they are ready to ship but in some cases pieces are made to order.

FREE SHIPPING:

Receive free standar shipping for orders all orders.

For orders over $100  you will received FREE DHL SHIPPING

All shipments come with tracking. We are not our responsible for lost or stolen packages.

 

INTERNATIONAL SHIPMENTS

Worldwide shipping available with free DHL shipping on orders over $100 USD.  All international orders are shipped via local country post office but if you choice for  DHL delivery you will received your order within 2-5 business days for your order to arrive. If you need an order by an earlier date please email us at  info@babyalpacasale.com and we will assist you further.

Duties and taxes are not included in the total at checkout.  They are determined by the customs agency within the destination country.  Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.

All shipments come with tracking. We are not responsible for lost or stolen packages.

 

EXCHANGES & RETURNS

We are now offering a 30 day money back option. If for any reason you are not happy with your product you can contact us to return or exchange your item within 30 days of delivery. ** This does not apply to sale items.

If the contents of the parcel arrive damaged and you wish to return them please let us know as soon as possible. We will ask you to return the goods to the address below and will be happy to replace them

Please return goods to:

  1. Yuliett Castro
  2. Germans Sant Gabriel 20-5-1
  3. 43800 Valls
  4. Tarragona Spain

If you would like to cancel an order please contact us within 12 hours. For all exchanges please email info@babyalpacasale.com

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